Family Lounges/Waiting Areas
Family Lounges are available on most floors of the hospital, offering families a place to relax and be close to patient rooms.
The Surgical Family Lounge is located on the 5th floor connector (near the main elevators), is a waiting area in the hospital offering personal assistance to patients' families.
Staffed by the Department of Volunteer Services, families are served by a specially trained volunteer who is in constant contact with the Operating Room and Post Anesthesia Care Unit (Recovery Room). The Family Lounge provides a comfortable place for families to wait, while the volunteer offers patient updates, general information and assistance to families necessary to make their stay as pleasant as possible.
The volunteer stationed in the Family Lounge is responsible for escorting a family member or significant other to and from the Operating Room Waiting Area where he/she can remain with the patient until surgery actually begins.
The Surgical Family Lounge is staffed from 9:00 a.m. to 5:00 p.m. Monday through Friday. Between 5:00 p.m. and ??:00 p.m., a Family Lounge Volunteer can be reached by calling (860) 972-3415 for assistance. The Chaplain on call is available when the volunteer is not on duty during evening or weekend hours and can be reached by contacting the Page Operator, (860) 972-2211.
Patient Relations provides FAX services for patients and their families. Contact your Patient Advocate at (860) 972-1400 or extension 51400 (from any hospital phone), Monday through Friday, 8:00 a.m. to 5:00 p.m.
Florists deliver flowers, gifts, fruitbaskets, etc. to the Mail Room, and these arrangements are distributed to the patient floors at l:30 p.m. Unit personnel sign for, then deliver, these items to individual patients. If you are discharged before these items arrive in the Mailroom, the delivery service will be notified of your discharge.
You may use any florist that you like, but if you wish to purchase a floral arrangement on Hospital Grounds please visit the Auxiliary Store in the Main Lobby of the Hospital or Bob Kelly Florist, located at 85 Seymour Street behind Friendly’s.
Please note that patient’s in the Intensive Care Unit (ICU) or patient’s that opt out of the directory are not able to receive flowers/fruit arrangements.
In accordance with the laws and regulations cited below, Hartford Hospital does not discriminate on the basis of race, color, national origin, disability, or age in the admission or access to, or treatment or employment in it's programs or activities.
The Hospital's Liaison for Regulations and Accreditation, who can be reached at 860-972-2900 or beeper 860-299-8451, at all times, has been designated to coordinate our efforts to comply with the *U.S. Department of Health and Human Services regulations implementing these Federal laws. You may contact the Liaison for further information about these regulations and our grievance procedure for the resolution of discrimination complaints.
Upon admission, patients will be notified of availability of rooms designated to accommodate the special needs of the physically handicapped person(s). If such needs are not identified or vocalized upon admission, and present themselves at a later point in the patient's stay, the patient will be transferred to a unit/room with an accessible bathroom as soon as one is available and the transfer is approved by the patient's physician.
For further information about the regulations and Hartford Hospital's grievance procedure for resolution of complaints alleging any action prohibited by the regulation, contact Hartford Hospital Administration at (860) 972-2180 or the Hospital’s Liaison for Regulations and Accreditation at (860) 972-2900.
Hartford Hospital is committed to providing deaf, hearing impaired and non-English speaking patients and their families interpretation services. This policy will allow healthcare providers access to interpretation services to support patients and their families in understanding and being understood during their hospitalization.
This is accomplished by utilizing outside agencies, employee interpreters and the Language Line which provides access to phone translation 24 hours a day, seven days a week including holidays. Contact your nurse to arrange for in interpreter.
Deaf or hearing-impaired patients have the right to an interpreter, and to assistive listening devices such as TTY, amplified phones and closed-caption television. Your nurse will assist you in obtaining an interpreter and assistive listening devices.
If you have any questions or concerns, please contact Patient Relations at (860) 972-1400 or extension 5-1400 (from any hospital phone).
The Meditation Garden is a beautiful, peaceful garden setting immediately south of the Conklin Building, where patients, families and staff can find tranquility.
Beautiful brick walkways lead one through a garden of thoughtful plantings designed to stimulate the senses and calm the nerves. A covered gazebo offers a shaded spot to sit and admire the water feature of this garden is a polished green-granite sphere that slowly rolls on a thin film of water while perched on a natural stone base.
Flowering trees, shrubs, and flowers delight the eye throughout three seasons. Hummingbirds and butterflies remind us that even in the middle of the city, nature abounds. Fragrant flowers and foliage also combine with interesting textures and shapes to please the senses. Discover the Meditation Garden and enjoy the serenity that horticulture provides at its best!
For the services of a Notary Public, please ask your nurse or call Patient Relations at (860) 972-1400 or extension 5-1400 (from any hospital phone).
This service is available (free) to patients and their families, Monday through Friday, 8:00 a.m. to 4:30 p.m.
A witness is required on some of the forms. A witness cannot be a Hartford Hospital employee, volunteer or anyone connected with Hartford Hospital. It is the responsibility of the patient or family to supply any witnesses necessary.