Your health care team consists of the following team of caregivers
Provides the medical management and consultation ensuring quality, safety and appropriateness of care. Provides education and supervision of resident physician staff.
(Consists of Resident Physicians, Nurse Practitioners, Physician Assistants, Advanced Practice Registered Nurses and Medical students.) Provides medical management including performing procedures and writing orders for your plan of care under the supervision of the Attending Physician and in communication with your health care team.
Sometimes your healthcare team will include the private physician you see
in his or her office. Often, your physician does not come to the hospital
and will refer your care to a Hospitalist, a physician dedicated to caring for
patients who require acute hospital level of care. The Hospitalist and your
private physician are in contact with one another regarding your medical
conditions and plan of evaluation and care.
The Society of Hospital Medicine defines Hospitalists as “physicians
whose primary professional focus is the general medical care of hospitalized
patients.” Most Hospitalists are trained in internal medicine and some have
additional specialty training. The Society of Hospital Medicine emphasizes
that the activities of Hospitalists include “patient care, teaching, research,
and leadership related to hospital medicine.”
More information on Hospitalists can be found on the internet at
Nursing Management Team:
Provides overall support and resources to the Healthcare Team, the nursing unit staff and to patients with individual needs. Please ask your nurse, if you would like to speak with the Nurse Manager of your area.
Provides supervised training and educational support to all the nursing staff within patient care units. Works with nursing management team to develop supervised learning plans for all staff and tracks the maintenance of their competency and skills.
RN (Registered Nurse):
Provides nursing care for patient, families and/or significant others throughout your hospitalization and in preparation for your discharge. They will help to make a plan and will organize and direct all aspects of your daily care. They have special training and experience in caring for your individual needs.
PAA (Patient Administrative Associate/Unit Secretary):
Provides secretarial support for staff and communicates with all departments to arrange for your laboratory and testing procedures.
PCA (Patient Care Associate/Nurses Aid):
Performs variety of services to include bathing, toileting, feeding, walking, taking blood samples, performing vital signs (blood pressure, pulse, temperature), and electrocardiogram (EKG) under the direct supervision of the RN.
PSA (Patient Service Associate/Housekeeper):
Performs routine housekeeping supply equipment care and errands, responding to basic patient safety.
Provide emotional and spiritual support to meet the individualized needs of patients and family.
Our Department of Pastoral Services has a staff of chaplains present in the hospital at all times to provide for you and your family’s religious and spiritual needs of any faith tradition or of no faith tradition. The chaplain can help you access the faith resources you want, provide spiritual help or help you to sort out your own thoughts and feelings about what is happening. For Catholic and Protestant patients, we can provide pastoral care, rituals and sacraments. For persons of the Jewish faith, we can provide what is necessary for a Shabbat service. A chaplain can contact your pastor, priest, rabbi, imam or your faith community to help support you while you are in the hospital. If you wish to contact a chaplain for any reason, call 972-2251 or ask any nurse to do so for you.
Specially trained in the field of nutrition and diet therapy. Each patient care unit is assigned a Registered Dietician to assist with the nutritional care of those patients. Referrals are received for a variety of reasons including education on Special/Restricted diets, poor food intake, and alternate means of nutrition such as a tube-feeding, or parenteral nutrition. Consults are received from healthcare team members, patients and family members. Patients may request a nutritional consult.
Clinical Social Worker:
Social work addresses varied needs and supports the holistic medical care of patients and families. Each patient care area has a Social Worker assigned to address staff and patient concerns. Requests for Social Work Services come from a variety of resources including patients, families and hospital staff. A physician’s order is not required. Patients may address any concerns with the Unit Social Worker or call (860) 972-2966 to request a social worker.
You may benefit from talking with a social worker if you:
Need someone to listen to your concerns
Are worried about the future
Are feeling sad, depressed or frustrated
Have concerns about abuse/neglect/exploitation
Are looking for counseling or guidance
Need information about your (or your loved one’s) condition
Clinical social workers are available to you and your family. Social workers can assist with personal, family, emotional, financial, or other issues that can result from the stress of illness, injury, a new diagnosis, or conditions in the home such as family violence.
Provides a physical therapy program that enhances the overall recovery and treatment plan for the patient.
Provides an occupational therapy program that enhances one’s ability to perform self-care abilities and activities of daily living.
Patient care provider is responsible for the lung management of all patient populations.
Case Coordinators are registered nurses that will help you and your family plan for your discharge. They work with you and your family and members of the health care team to determine the most appropriate discharge plan. They review all admissions for appropriateness of hospital stay. They ensure appropriate patient services based on each patient’s individual insurance.
There are occasions when patients need additional treatment or care after they are discharged from the hospital. To meet these needs the case coordinator will help you make arrangements for any additional care that you may need once you are discharged. This can include a skilled nursing facility or home care services. This registered nurse will work closely with you, your family and the patient care team to ensure a smooth transition to the next level of care. They will also communicate with your insurance company to keep them informed of your progress. If you would like to speak to a Case Coordinator assigned to your area feel free to ask your nurse to call extension 4-1475.
Specially trained RN’s who will call you at home prior to your admission and interview you to obtain a healthy history and share with you information about your hospitalization. They will discuss plans that you need to make for your discharge and answer any of your questions or concerns.
Provides pharmaceutical services in collaboration with your doctor and other caregivers. These services include dispensing medications, checking prescriptions for allergies, drug interactions and appropriate does as well as providing other information and recommendations regarding your drug therapy.
Your anesthesiologist is a key member of your surgical healthcare team. He or she gives you anesthetics (medications to keep you comfortable) and makes sure you’re safe during surgery. He or she also directs your care right after surgery. In some cases, certain tasks may be done or assisted by a nurse anesthetist, a specially trained nurse.
Patient Advocates are available to help patients and their family members with any questions, concerns, compliments or problems that they may have during their hospital stay. A patient advocate can be reached at (860) 972-1400 weekdays between 8:00 a.m. and 4:30 p.m. On nights, weekends and holidays, a nurse coordinator will be available to assist patients and their families. You may ask your nurse to contact a nurse coordinator, or simply dial 0 and ask the operator to page one for you.
Hartford Hospital is a teaching facility that sponsors many professional students’ programs. During the course of your stay you may encounter a student in various supervised roles such as nursing, respiratory care, nutrition support, etc. These students are partnered with a professional in their field of study at all times while they are here.
Hartford Hospital’s excellence depends in large measure upon the quality of those who service its patients. Important in these ranks are more than 1,000 volunteers who augment and complement the professional staff and extend hospital resources.