For Fiscal Year Ending September 30, 2012:

Hartford Campus
Acres of land
Patient Care and Support Buildings
Occupied square feet of space
2.1 million
Over 1,000 Active Staff Physicians
Over 7,000
  • Close to 1,400 volunteers contributed over 150,000 hours in 236 areas of the hospital
  • Contribution of time in dollars was equivalent to over $4.1 million
  • Volunteers included over 100 area-seniors
  • Our 52 canine volunteers contributed over 1,300 hours of service
  • Click here for more Volunteer Services statistics
Bed Complement
Operating Rooms and Robots
Operating Rooms
da Vinci Surgical System
8 (4 in the ORs, 3 in CESI, 1 in Research)
Revenues & Expenses
Total Revenues
$ 1,076,502,197
Total Expenses
$ 1,024,002,989
Gain/(Loss) from Operations
$ 52,499,208
Gross Revenue $ 2,255,761,188
Emergency Visits
Outpatient visits
Patient Days
Average Length of Stay
5.66 days
Total Surgeries
Community Benefit
Total Community Benefit
$ 90,622,320

Highlights of 2013 Accomplishments

Major Accomplishments

  • Achieved historically high 84% overall hand hygiene compliance (top in HHC, nearly best practice level nation-wide)
  • Achieved highest-ever top box score (70.9) in overall patient experience
  • Growing faster than any other hospital in state for overall inpatient care with 1.1% increase over 3 years
  • Emergency Department visits up from 99,811 to 100,799 (988 visits [1.0%])
  • Inpatient volume up from 41,251 to 41,809, increase of 558 discharges (1.4%) versus state decline of 1.5%
  • Outpatient net revenue up by 4.3% year-over-year
  • Significant year-over-year inpatient service line increases in:
    • Cardiac Surgery, increase from 696 to 834 discharges, a gain of 138 discharges or 19.8%
    • Vascular, rising from 907 discharges to 947 discharges, gain of 40 discharges or 4.4%
    • Cardiology, up from 4,507 discharges to 4,601 discharges, gain of 94 discharges or 2.1%
    • Joints, rising from 1,253 discharges to 1,462 discharges, a gain of 209 or 16.7%
  • Adult statewide inpatient market share made gains in strategic areas:
    • Overall: 10.2% statewide share in 2012 to 10.6% in 2013, increase of 0.4%
    • Oncology: 10.3% statewide share in 2012 to 11.2% in 2013, increase of 0.9%
    • Cardiovascular: 11.0% statewide share in 2012 to 12.0% in 2013, an increase of 1.0%
    • Joints: statewide 9.0% share for joints rose from 9.0% in 2012 to 9.4% in 2013, increase of 0.4%
  • Ambulatory surgery volume increase from 27,325 to 28,073, up 748 cases (2.7%), versus state decline of 1.5%
  • Outpatient GI up from 17,061 visits to 17,343 visits, gain of 282 visits (1.7%)
  • Transfer Center volume increased from 3,445 in FY12 to 4,146 in FY13, an increase of 701 (20%) since 2012
  • Hartford Hospital Rehabilitation Network grew 13 percent in visits year over year
  • Length of stay September 2013 (5.64 days) was 8% improvement over length of stay in September 2012 (6.16 days)
  • Case Mix Index rose from 1.55 to 1.57
  • Successful implementation of universal flu vaccination with staff participation reaching nearly 100%
  • State of Connecticut awarded $15M for expansion of Center for Education, Simulation & Innovation (CESI) to enable training of greater numbers of HHC personnel to improve safety system-wide, expand training nationally and internationally, and continue transformation to world-class research and training center, working with global organizations and high-tech, innovative scientific firms.
  • Signed with GE Healthcare (GEHC) a memorandum of understanding to develop collaborative partnership for development of clinical products and testing in live clinical arena
  • Established genomic medicine collaboration among Hartford Hospital, Jackson Laboratory and Connecticut Children’s Medical Center, announced by Governor Dannel Malloy at Hartford Hospital
  • Played leadership role in developing consensus on strategies to increase survivability in mass-casualty shootings now known as the Hartford Consensus 

Operational Excellence

  • Surpassed 8,350 total H3W work group ideas generated and 4,282 ideas implemented with associated savings or avoided cost/revenue loss of $1.5 million
  • Celebrated H3W fourth anniversary January 30, another milestone in cultural transformation, with more than 6,000 staff members participating
  • Replaced all hospital beds, mattresses, bedside cabinets and over-bed tables with new hospital standard, enhancing patient experience
  • Began new-and-improved, cook-serve food service program significantly enhancing patient dining experience with top box patient satisfaction scores rating the quality of the food rising 73% (from 13.6 pre-implementation to 24.6 post-implementation).
  • First hospital in the state to implement SurgiCount Safety-Sponge System to improve patient outcomes by reducing risk of retained surgical sponges
  • Hosted national thought leader on organizational excellence, Quint Studer, as executive-in-residence for 2013 Hamilton Retreat
  • Launched Lean Training Program for 18 H3W work group leaders
  • Implemented executive leadership team weekly rounding, increasing leadership access, visibility and support
  • Created learning community around H3W, hosting onsite visits over the past year from three health systems: SSM in St. Louis, Orlando Health in Florida, and Fairmont Hospital in West Virginia
  • Implemented structured morning patient safety huddle, including mandatory attendance and broad senior leadership participation
  • Trained senior leaders in high-reliability science and developed mandatory training program for all staff for the coming year.

Enhancing Quality

  • Sustained best practice levels in catheter-associated bloodstream infection (BSI) rates at 0.8 BSIs/1000 catheter days over most recent 8 months (a four-fold decrease over the past four years)
  • Achieved all-time low in pressure ulcer prevalence rate of 2.2% (nearly 50% improvement over FY2012 rates)
  • Named one of America’s Best 100 hospitals (top 2%) by Healthgrades
  • Named Distinguished Hospital for Clinical Excellence – top 5 percent in the nation – lowest risk-adjusted mortality and complication rates across 27 common conditions and procedures
  • Recognized by U.S. News & World Report as being Number One hospital in Hartford region and among best hospitals in Connecticut in nine specialties
  • Received higher-than-national-average score in safety among 258 teaching hospitals studied nationwide by Consumer Reports. Only nine Connecticut hospitals scored higher than the national average.
  • Dr. Kristin Shaneyfelt performed region’s first single-incision hysterectomy through three-centimeter belly button incision
  • Designated an Aetna Institute of Quality (IOQ) for total joint replacement and spine surgery
  • Designated by Society of Chest Pain Centers as accredited chest pain center with PCI (percutaneous coronary intervention)
  • Wound Healing and Hyperbaric Medicine Center received reaccreditation through the Undersea and Hyperbaric Medicine Society (UHMS)
  • Named Phase I National Cancer Institute Gynecologic Oncology Group Institution
  • Stroke Center designated by Joint Commission as New England & Connecticut’s first Comprehensive Stroke Center
  • Comprehensive breast care program awarded second cycle of full three-year accreditation by National Accreditation Program for Breast Center
  • Cardiac Rehabilitation Program certified by American Association of Cardiovascular and Pulmonary Rehabilitation.


  • First in the nation to place right ventricular Impella device ( “miniheart”) in patient in shock due to right ventricular infarction
  • First hospital in world to implant metronic’s new Sprint Quattro high-voltage defibrillation Lead
  • Dr. Ronan Margey, interventional cardiologist, first in U.S. to implant world’s smallest heart pump
  • Dr. Timothy Machon, Ob-Gyn, performed first robotic single-site hysterectomy in New England and New York and one of first in country
  • A team led by Dr. Robert C. Hagberg performed hospital’s first mini-maze – surgical ablation to treat patient with atrial fibrillation
  • Cath Lab performed first percutaneous endovascular triple abdominal aortic aneurysm repair
  • Performed first two left-ventricle Apical TAVRs
  • Dr. Jason Gluck and team performed first ECMO (Extracorporeal Membrane Oxygenation) patient transport in state
Center for Education Simulation, and Innovation (CESI)
  • Trained 10,898 individuals (535 external students) during 1,620 different sessions
  • Established and implemented formal partnership with Israel to provide emergency medical training with CESI and Life Star crews to paramedics with Magen David Adom (MDA)
  • Renewed agreements to train additional United Sates Navy MDs and submarine medics and National Guard
  • Mobile CESI Team established to train HHC hospital and regional skilled-nursing facility personnel throughout state
  • Hosted Estonian officials
National Profile
  • Hosted Sen. Richard Blumenthal for news conference calling for stronger federal oversight of compounding pharmacies
  • Biomedical firm Genomas obtained clinical laboratory licenses in New York, Florida and California extending personalized medical treatment nationwide
  • Jeff Flaks and Dr. Jamie Roche presented keynote address at 2102 Press Ganey National Leadership Conference in Washington, DC – sharing H3W cultural transformation model and its success in engaging staff; received highest presenter evaluation scores at conference
  • Dr. David Tolin, founder and director of Anxiety Disorders Clinic at Institute of Living interviewed live on CNN concerning shopping addictions
  • Dr. Harold Schwartz, psychiatrist in chief and vice president of behavioral health, served as panelist for a “field hearing” of the U.S. Congressional Gun Violence Prevention Task Force; also represented hospital at White House Mental Health Conference attended by President Barak Obama and Vice President Joe Biden
  • Dr. Lenworth Jacobs, vice president of academic affairs and research and nationally known trauma expert, played leadership role in developing consensus on strategies to increase survivability in mass-casualty shootings now known as Hartford Consensus.
  • Hartford Hospital Sports Medicine physicians and athletic trainers provided the care at USA Gymnastics in Hartford in August

Facility Enhancements

  • Opened Hudson Street employee parking garage, adding 1,250 spaces and increasing campus parking by 20 percent
  • Opened renovated Transplant and Comprehensive Liver Center
  • Opened Comprehensive Epilepsy Center, second in CT, offering patients local access to care
  • Opened world-class fitness center in new Hudson Street garage
  • Opened Sargent Skybridge from new garage, providing greater safety to staff crossing Jefferson Street. Named in memory of Joseph Sargent
  • Completed Olin Center with $3.2 M grant-funded expansion and renovation project, including only 3 Tesla MRI scanner in state
  • Added 14 beds to PACU, enhancing capacity and throughput for peri-operative services
  • Renovated N9 Step Down, increasing capacity to 9 beds and enhancing throughput
  • Completed Purple Pod phase 1, creating new space (10 additional beds) for behavioral patients, enhancing environment and improving throughput in Emergency Department
  • Relocated Human Resources to one site on Retreat Avenue
  • Safety screens installed on garages, further minimizing risk to

Regional Expansion

  • Opened Sleep Disorder Center in Wethersfield, providing a full continuum of services
  • Opened first Hartford HealthCare Employee Wellness Center on HH campus, enhancing access for staff to wellness programs and urgent care
  • Opened Family Health Center in South Windsor – with onsite labs and radiology–enhancing access to primary care and Hartford Hospital Rehabilitation Network
  • Expanded sports medicine program in high schools, adding two schools in West Hartford
  • Opened new outpatient Hartford Hospital Rehabilitation Network
    site in Bloomfield.


  • Appointed Carolyn J. Hoban, D. Sc., to position of vice president of research; she has extensive experience in developing research strategies and supporting genomics and translational medicine initiatives
  • Research revenue was $9.4 million in FY2013 with more than 350 publications in medical literature
  • David Tolin, PhD awarded $2.9 million dollar grant from NIH for study “Neural Mechanisms of CBT Response in Hoarding Disorder”
  • Hospital awarded $1.25 million AHRQ grant for studying use of personalized
    medicine to treat patients with severe depressive disorder 


  • Multifaith Chapel received 2012 Merit Award for Design Excellence and People’s Choice Award from Connecticut chapter of the American Institute of Architects
  • Awarded silver Medal of Honor for Organ Donation from Department of Health & Human Services
  • Web site,, won Gold Award in 2012 eHealthcare Leadership Awards in category of Best Site Design among hospitals with 400 or more beds
  • Dr. Jack W. Ross, director of Infectious Diseases, named Health Care Hero by Hartford Business Journal
  • Dr. Harold I. Schwartz, chief psychiatrist at Hartford Hospital’s Institute of Living, and Dr. Adrienne Bentman, director of the IOL’s adult psychiatry residency program, named by Connecticut Gov Dannel Malloy to serve as members of commission to investigate and make recommendations on policies following Sandy Hook Elementary School shooting
  • Selected again by Hartford Advocate as best hospital and as having the best OB/GYN group and best orthopedic/sports medicine group
  • Yvette Melendez, vice president of Government & Community Alliances, recognized by Connecticut Latino News as one of Connecticut’s Top 5 Latino “Champions of Change for 2012”
  • Connecticut Magazine featured annual Top Docs survey – 89 on the medical staff named
  • News service received Emmy nominations for several productions; Planning & Marketing Department’s piece on Colby Salerno’s heart transplant won prestigious regional Emmy Award for excellence
  • Partnership between Hartford Hospital and Magen David Adom won first Connecticut-Israel Collaboration Award
  • Received Community Uplift Award from Omega Psi Phi Fraternity for sponsoring Black Men’s Health Project
  • Planning & Marketing received five Lamplighter Awards from New England Society of Healthcare Communications (NESHCo)
  • Kidney and liver transplant suite received Best Interior Design Project
  • Award from the CREW CT Real Estate Exchange
  • Named one of the nation’s Most Wired Hospitals by Hospitals & Health Networks 

Community Benefit

  • Black Men’s Take Charge of Your Health Project launched in collaboration with Omega Foundation to build awareness and inspire action among black men about leading healthier lives
  • As the first and only participant in Hartford Home Ownership Incentive Program, Hartford Hospital awarded four employees $10,000 in interest-free, forgivable home mortgage loans toward purchasing homes in Hartford
  • Acknowledged as Hartford Promise “Champion,” supporting and investing in Harford public school students through comprehensive college-access program. Hartford Hospital has pledged $1 Million over five years to the program.
  • For the third consecutive year, joined community gun buyback program to improve community safety
  • Hosted Greater Hartford Male Leadership Program – a city-wide mentoring program for young men aged 12-17 to help them develop leadership skills
  • Conducted annual health fair in partnership with Spanish American Merchant’s Association (SAMA) with more than 200 served
  • Established 10 internships as part of Hartford Mayor Pedro Segarra’s 2013 Summer Youth Employment Program.


  • Philanthropic support remained strong as $13.5 million was raised in gifts and $2.3 million was raised in new pledges
  • The Black & Red, in support of Outpatient Transplant Center, attended by historic high of 1,400 guests and strongest revenue to date; featured Earth, Wind & Fire; in partnership with Fox CT, one-hour broadcast during event  focused on importance of organ donation; outcome reached goal of over 1,200 organ donors
  • All-volunteer Auxiliary had excellent year, raising and pledging $687,000 to the hospital, with more than $160,000 allocated for new projects


  • Dr. Hiroyoshi Takata retired after nearly 50 years of service and was recognized for helping establish cardiac surgery program as one of the best in region
  • Dr. Courtland Lewis appointed as clinician-in-chief of the new Bone and Joint Institute – another major step in our master facility plan, advancing our journey to excellence and the achievement of our vision for orthopedics
  • Rebecca Lobo joined Hartford Hospital Board of Directors
  • Launched new application (MomMe) for mobile devices to help expectant mothers
  • Staff performed admirably during Hurricane Sandy, continuing smooth operation of services and providing safe environment for patients
  • Reached contract agreements with United HealthCare and Cigna, ensuring solid financial foundation to support our ability to better serve our patients
  • Registered more than 1,250 new organ donors during two-month Donate Life Campaign
  • Held reception for state lawmakers March 25 in state capitol building, showcasing programs and services vital to communities and programs that would suffer with currently proposed state budget cuts
  • Renewed 5-year agreement with QiLu Hospital in China. More than 40 scholars have come from QiLu to study at Hartford Hospital.
  • Created Center for Global Health to promote staff engagement in international health care mission and education efforts
  • U.S. Sen. Christopher Murphy (D–Conn.) visited in May to talk with hospital and community leaders about future of health care.
  • Held 23rd annual Celebrate Life event for more than 600 cancer survivors, family members
  • ICU staff created a first-of-its kind custom cart accommodating everything a patient on a ventilator needs to be safe while ambulating while in the hospital; engineer with idea named by Hartford Business Journal as Health Care Hero
  • Conducted life-saving mission transporting Waterbury Hospital patient to Hartford Hospital as (first ECMO patient transported in state)
  • Recognized worldwide Suicide Prevention Week Sept. 9-13 with several events, including flag-lowering ceremony and multiple educational sessions and media spots
  • Celebrated naming of Multi-Faith Chapel for Rabbi Philip Lazowski and the late Father Jack Kiely who served for three decades in pastoral services at the Institute of Living. Alan Lazowski announced his interest in raising a significant contribution for the Depression Initiative at the Institute of Living in celebration of this naming.

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